Shipping Policy

At SunWalker Cigars, we take great care to ensure your cigars arrive in the best possible condition. Please read this Shipping Policy carefully before placing an order on our international website. By placing an order with us, you agree to the terms set out below.

1. Shipping Destinations

We currently ship to selected international destinations where the import of cigars and tobacco products is permitted. Shipping availability may vary by country or region depending on local laws, customs regulations, carrier limitations, and risk control requirements.

We reserve the right to refuse, cancel, or hold any order shipping to destinations where tobacco imports are restricted, prohibited, or considered high risk.

It is the customer’s sole responsibility to ensure that cigars and tobacco products may legally be imported into the destination country before placing an order. If an order is delayed, rejected, returned, confiscated, or destroyed by customs or any government authority, SunWalker Cigars shall not be held responsible.

We do not ship to:

P.O. Boxes
APO / FPO addresses
Freight forwarding addresses
Third-party parcel forwarding services
Any address that cannot be verified or serviced by our shipping partners

2. Age Requirement

By placing an order on this website, you confirm that you are of the legal smoking age in your country, state, province, or territory, and in any event not under 21 years of age.

SunWalker Cigars does not sell cigars or tobacco-related products to minors. We reserve the right to cancel any order if age verification cannot be completed or if we reasonably believe that an order has been placed in violation of applicable age restrictions.

3. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received and all necessary verification checks have been completed.

Orders placed on weekends or public holidays will be processed on the next business day.

Processing times may be extended during:

holiday periods or peak sales seasons
extreme weather conditions
customs or compliance reviews
payment, address, or age verification checks
other circumstances beyond our reasonable control

Please note that submitting an order does not guarantee acceptance. We reserve the right to cancel, delay, or hold any order at our discretion for legal, compliance, fraud prevention, inventory, or shipping-related reasons.

4. Shipping Methods & Estimated Delivery Times

Shipping methods and transit times vary depending on the destination country, customs clearance process, and local carrier conditions.

International Orders

Estimated delivery time: 7–21 business days after dispatch. Certain destinations may require additional time.

Please note that all delivery times are estimates only and are not guaranteed. Delays may occur due to:

customs inspections or clearance procedures
weather disruptions or transportation delays
carrier backlogs or operational issues
remote delivery locations
local import restrictions or documentation requirements

A shipping confirmation email with tracking information will be sent once your order has been dispatched, where tracking is available.

5. Shipping Charges

Shipping charges are calculated at checkout based on the destination country, package weight, order value, and shipping method selected.

Any free shipping offers or promotional shipping rates, if available, will be clearly stated on the website and may apply only to selected destinations or order thresholds.

6. Customs, Duties & Taxes

All international orders may be subject to:

import duties
customs clearance fees
excise duties
VAT, GST, or sales tax
tobacco-related import taxes
local handling or brokerage charges

Unless expressly stated otherwise at checkout, all such charges are the sole responsibility of the customer and are not included in the product price or shipping cost.

SunWalker Cigars has no control over customs charges and cannot estimate the amount that may be imposed by your local authorities. The customer is solely responsible for paying all import duties, taxes, customs fees, brokerage fees, and any other charges related to the importation of the order.

7. Customs Declarations & Import Compliance

International shipments containing cigars or tobacco products may be declared on customs documentation in accordance with applicable laws, carrier requirements, and import/export regulations.

By placing an order, you acknowledge and agree that:

customs authorities in your country may inspect, delay, reject, return, or seize the shipment
additional documents or information may be required before customs clearance is completed
your country may restrict or prohibit the importation of cigars or tobacco products even if an order is accepted on our website

SunWalker Cigars shall not be liable for any shipment that is delayed, rejected, confiscated, destroyed, or returned by customs, border authorities, or any other government agency.

8. Product Protection & Weather Conditions

To help preserve freshness during transit, cigars may be shipped with humidity protection and sealed packaging where appropriate.

However, international shipping may involve extended transit times, customs storage, and temperature fluctuations that are beyond our control. While we take reasonable steps to protect your order, we cannot guarantee against changes caused by:

prolonged transit times
excessive heat, cold, or humidity changes
customs storage conditions
improper storage after delivery

In cases of severe weather or unsafe shipping conditions, we may delay dispatch in order to reduce the risk of product damage.

9. Risk of Loss and Delivery Responsibility

Risk of loss and title to the goods pass to the customer once the order has been handed over to the shipping carrier.

SunWalker Cigars shall not be liable for delays, failed delivery attempts, returned shipments, or losses caused by:

incorrect, incomplete, or invalid shipping information provided by the customer
refusal to pay customs duties, taxes, or import charges
failure to complete customs clearance requirements
refusal of delivery by the recipient
inability of the carrier to access the delivery address
use of freight forwarding services, parcel forwarding services, or other third-party handling arrangements

Customers are responsible for ensuring that the shipping address, recipient name, contact details, and import eligibility are correct before placing the order.

10. Returned, Refused, or Undeliverable Shipments

If a shipment is returned to us because of:

an incorrect or incomplete address
refusal by the recipient
failure to pay customs duties, taxes, or fees
failure to complete age verification where required
failure to collect the parcel from customs or the carrier
import restrictions in the destination country
non-compliance with customs or delivery requirements

we may, at our discretion:

reship the order at the customer’s expense; or
issue a partial refund after deducting all shipping charges, return fees, customs charges, handling fees, and any non-recoverable costs.

Original shipping charges are non-refundable unless the return is due solely to an error on our part.

11. Damaged, Missing, or Lost Packages

If your parcel arrives damaged, you must contact us within 48 hours of delivery and provide:

your order number
clear photos of the outer packaging
clear photos of the damaged products
a brief description of the issue

If a package is lost in transit, we will assist in opening an investigation or claim with the shipping carrier where applicable.

However, SunWalker Cigars is not responsible for packages that are:

marked as delivered by the carrier but subsequently lost or stolen
delayed, rejected, confiscated, or destroyed by customs
lost due to an incorrect shipping address provided by the customer

12. Order Cancellation

We reserve the right to cancel any order at any time before shipment where necessary for legal, compliance, customs, fraud prevention, inventory, pricing, or shipping reasons.

If an order is cancelled before dispatch, any payment received for the cancelled items will be refunded to the original payment method, subject to payment processor timelines.

13. Contact Us

If you have any questions regarding shipping, customs, duties, or delivery, please contact us:

SunWalker Cigars
Email: [email protected]
Phone: (949) 822-5678

14. Important Notice

By placing an order on our international website, you acknowledge that you have read and agreed to this Shipping Policy, including all provisions relating to import restrictions, customs duties, delivery delays, and the shipment of tobacco products across international borders.

Orders that are refused, rejected, confiscated, destroyed, returned, or delayed by customs authorities are not eligible for reimbursement of shipping charges, customs fees, duties, taxes, or other non-recoverable costs. Any refund, if granted, shall be assessed solely at our discretion.